To cancel an order, simply call our customer service at +91-8080994349 (9AM - 8PM, Mon - Sat) or email us at pratik@Fragume.com. In case, the order has already been shipped, please inform customer service and do not accept the shipment. You will receive a shipment confirmation email when your order is shipped out.
Fragume.com follows a transparent, no questions asked returns policy. You can return unused products you have ordered within 14 days of the date of receipt. Used products cannot be returned.
At Fragume.com, we
only stock authentic products. All our items are genuine and come directly from
the manufacturer or from an authorized supplier
Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have concerns about the authenticity of any of the items you have purchased from us, or are considering purchasing, please contact us directly and we shall be happy to address your concerns
How do I return unused goods?
To return unused goods, please get in touch with our customer service team and we will guide you through the Return process. The process will depend on your location and the category of the goods you wish to return.
Refunds are processed in a maximum of 15 days from the date on which Fragume.com receives returned goods. A refund cheque will be deposited in your bank account or sent to you through courier in case of Cash on Delivery orders. The cheque will be made in favour of the “Billing Name” you used when placing the order. In case of prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.