SHIPPING POLICY

Last updated: July 7, 2026

Thank you for shopping with Fragume. We aim to deliver your order safely and as quickly as possible. Please review our shipping policy below for information regarding delivery timelines, shipping charges, and order processing.

1. Order Processing

All orders are processed after confirmation and are usually prepared for dispatch within 1 business day. Orders placed on weekends, public holidays, or during high-volume sale periods may require slightly longer processing time.

Once your order is confirmed and dispatched, you may receive an update through our available communication channels.

2. Delivery Areas

Fragume currently delivers across Pakistan.

3. Delivery Timelines

Estimated delivery times are as follows:

  • Karachi: Next-day delivery for most orders

  • Other cities in Pakistan: Usually 3–4 working days

Please note that delivery times are estimates and may vary depending on:

  • courier operations,

  • weather conditions,

  • public holidays,

  • remote delivery locations,

  • order verification or operational delays.

4. Shipping Charges

Shipping charges are applied as follows:

  • Standard Delivery Charges: Rs. 199

  • Free Delivery: Available on orders above Rs. 2,500

Any promotional free shipping offer, if applicable, will be shown at checkout or announced by Fragume separately.

5. Order Confirmation and Dispatch

After placing your order, our team may contact you for order confirmation if needed. Orders may be processed only after successful confirmation where applicable.

Once your order has been packed and handed over for delivery, it will be considered dispatched.

6. Delivery Attempts

Our courier partners may attempt delivery based on their own delivery procedures. It is the customer’s responsibility to provide an accurate shipping address and active contact number to avoid delays or failed delivery attempts.

If a delivery attempt fails due to:

  • incorrect address,

  • unavailability of the customer,

  • unreachable contact number,

  • refusal to accept the parcel,

Fragume may contact the customer to arrange re-delivery where possible.

7. Delays in Delivery

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including courier issues, weather disruptions, operational load, or regional restrictions.

Fragume is not liable for delays caused by third-party courier services once the parcel has been dispatched, but we will try to assist customers in tracking and resolving delivery concerns.

8. Cash on Delivery / Payment Orders

If your store offers Cash on Delivery (COD) or other payment methods, orders will be processed according to the selected payment option and internal verification procedures.

Fragume reserves the right to cancel or hold suspicious, incomplete, or unverifiable orders.

9. Shipping Address Accuracy

Customers are responsible for entering the correct:

  • full name,

  • shipping address,

  • city details,

  • phone number,

  • any other necessary delivery information.

Fragume is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details submitted by the customer.

10. Damaged or Missing Parcels

If your order arrives damaged, incomplete, or if you believe there is a shipping issue, please contact Fragume as soon as possible with your order details so we can review the matter and assist you accordingly.

11. Policy Updates

Fragume reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.

If you have any questions regarding shipping, delivery, or your order status, please contact Fragume through our customer support channels available on the website.

Fragume
Pakistan
Website: www.fragume.com